AI won’t replace doctors, human touch needed in healthcare: Apollo Group JMD – ET HealthWorld


New Delhi: The use of artificial intelligence in health care it can improve the quality of clinical decision-making, but it will not replace doctors as “codes cannot cure” and a human touch is needed for holistic patient care, a senior official said on Monday. official of a leading health care group. Joint Director General, Apollo Hospital Group, sangita reddyHowever, in an exclusive interaction with PTI, on the sidelines of an international conference here, he warned that in a rapidly changing world driven by cutting-edge technology, “doctors who use artificial intelligence (AI) can replace doctors who don’t.” do”.

“The evolutionary phase of change, of the new discoveries and treatments that are coming, is so fast that a doctor would need to read 17 hours a day to keep up and even then he would not be able to do it. Using a common core knowledge base of proven methodology and putting it into context, and just in time, contextually appropriate information is what AI can do for our clinical profession,” Reddy said when asked about the role of AI in medical care in the future.

“And that’s what apollo group is trying to focus by building our clinical intelligence engine. Our ideology is that we can bring this information to doctors when they need it, at the moment they are talking to a patient.

“So the first step is to lay the groundwork first and enter the data, for example, while you’re meeting with a patient and defining a problem, and with conversational AI, you should be able to capture, when we’re talking to a patient.

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“And because of the evolution of so much knowledge, so many specialists, and millions of patient journey paths, the physician will be given a new angle, or a new possibility, to provide that individual with better patient care,” Reddy said.

This is “universally usable and possible”, it can go to rural areas, it can help people with advanced medical conditions, it can be used in emergency rooms and in an ambulance when a patient is on the way to the hospital, and therefore will improve quality of clinical decision making, he told PTI.

In parallel, the power of this is that it can shift this decision down a notch and solve some of the shortage of clinically trained people, the healthcare giant’s JMD said.

So in an ambulance, a technician can communicate with a doctor, they can push this motor (clinical intelligence) and they can deliver the correct medication without waiting 20 minutes or half an hour or an hour or so before arriving. a hospital, Reddy said.

“There are a multitude of possibilities when it comes to the use of AI. But again, AI will not replace doctors and nurses, you can’t cure by code, you need the human touch, you need the people. But what is possibly going to happen is that while AI won’t replace doctors, doctors using AI can replace doctors who don’t use AI,” he said.

He Apollo Hospitals Group is organizing a two-day international conference in Delhi, with the participation of various healthcare industry leaders from India and abroad.

During a session on the opening day of the conference on Monday, some experts from the healthcare and technology sectors shared how AI is changing the healthcare paradigm, especially ChatGPT, which is influencing future trends in multiple sectors.

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The 9th edition of the International Conference on Patient Safety (IPSC) and the 10th International Conference on Transforming Healthcare with Information Technology (THIT) will take place on February 13-14.

When asked what the main focus areas and outcomes of the event are, Reddy said the main focus is to “get updated with what’s happening around the world, to share success stories.”

This is a place to share and spread the word about future trends, what works and speeds up the journey, and how people can work together for better healthcare, he said.

“I want to congratulate the medical fraternity, like any other profession in the industry, if you find something exciting to do, what people do is patent it and hide it, and build a business out of it. In the healthcare industry If doctors find a new surgical method, find a better way to treat a patient, the first thing they do is write and publish a paper, or speak about it at a conference,” Reddy said.

He said that technology will play a critical role as the world rapidly evolves, and society will need to find ways to cure and solve big problems around the world.

“The combination of this knowledge, a delivery mechanism like the mobile phone, and a user-friendly, consumer-driven healthcare model can reverse the growth of noncommunicable diseases,” Reddy said.



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