SINGAPORE: Police on Thursday (September 15) said they are investigating the closure of two gyms that patrons say closed without warning.
There have been reports of the closures of the X Fitness spinning studio in the GR.iD shopping mall and the affiliated brand Kyklos Studio in Tekka Place, police confirmed.
A third outlet is located at the Hougang Sports Center, according to a cached version of the X Fitness website, which has since gone dark.
A client who only wanted to be known as Weiling, 26, told CNA that she has been attending spin classes at X Fitness since July 2021 and had a pleasant experience.
“I didn’t get any bad customer service,” he said, adding that the instructors were friendly and that X Fitness was more affordable than other studios.
“The only reason I heard about them in the first place is because during that time they hired a lot of TikTok influencers,” he said, adding that one of those influencers worked as an instructor.
Weiling said there was no sign anything was wrong until Sept. 12, when he tried to book a class at the GR.iD outlet.
About a month ago, X Fitness informed customers that it was migrating the class booking platform from its own mobile app to an aggregation app like Mindbody, it said.
During the migration, students were asked to book classes by sending direct messages to the studio’s Instagram account.
Weiling told CNA that he successfully booked a class this way on September 6. It was the last class she attended at X Fitness.
On TikTok, another X Fitness customer who goes by the name Elyssa posted that she last attended a class on September 10 and had 35 classes left in her package.
When Weiling tried to book a class on September 12, he could no longer find the gym’s Instagram account. She also couldn’t find the studio on booking apps like Mindbody.
He realized something had gone wrong when he checked the X Fitness website and saw that it was down. The gym’s website and social media accounts were still dark when CNA checked Thursday afternoon.
Weiling filed a police report on September 13.
She said there has been no communication from X Fitness about the gyms closing. She has contacted one of the gym’s instructors, known as Alan, on Instagram, but has not received a response.
The only update came from an instructor who posted on Instagram saying he was trying to contact X Fitness owners to find out what had happened, Weiling said.
Weiling estimated that he has 16 classes left in his 20-class package, which he bought for 320 Singapore dollars.
She filed a claim in Small Claims Court, but told CNA she “gave up on getting the money back.”
She said the experience has been a shock, adding: “It just didn’t occur to me that it would happen in Singapore.”
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