Technology is evolving at a breakneck speed and the way consumers interact with brands has changed. Artificial intelligence Actively used to streamline processes. In addition to chat, Conversation AI And AI-powered voice-enabled chatbots are emerging as an alternative support system that can ease the complexities of human speech.
Artificial intelligence (AI) technologies that allow machines to learn with minimal human supervision have emerged due to the deadly growth in computing power and data storage. Conversation AI (artificial intelligence) refers to systems that can “communicate” with humans, such as virtual assistants and chatbots (e.g., answers to questions). The management of interactive AI tools is enabled through machine learning, automated answers and natural language processing. Further advances in chatbots that can be automated and engage in human-like interactions with the user have emerged in recent years. Some businesses have implemented these interactive AI systems, including banking, retail, marketing and others.
Artificial intelligence has been widely studied in the pharmaceutical and healthcare industries and has the potential for high levels of disruption. This In the digital healthcare market India It was IN 116.61 billion in 2018 and is projected to grow at a compound annual growth rate (CAGR) of 27.41% between 2019 and 2024 and reach R 485.43 billion by 2024.
These figures seem a bit modest since the epidemic COVID-19 This has accelerated the transition. COVID-19 has fundamentally changed the way individuals view and view healthcare.
Organizations plan to deliver it. The epidemic exposed gaps in the healthcare system worldwide, and there was a severe shortage of doctors, nurses and other support staff. Research has shown that one-sixth The average doctor’s working hours are spent handling administrative work. Technology, especially communication AI, can help bridge this gap by stripping them of these tasks and enabling them to devote their time and energy to more important responsibilities. It also helps people get access to the facilities they need when they need them.
Here are some examples of the use of conversational AI in the healthcare industry
1) Seek doctor’s appointment
With the help of chatbots or voice bots, patients can get the required details and even book an appointment with their favorite doctor. Some hospitals now allow patients to choose the slot of their choice and even sync it with their and their doctor’s calendar.
2) Answer the FAQ
Medical questions are often overwhelming, and people are looking for immediate answers. The chatbot can quickly assess the patient’s area of concern and respond to them. Previously, hospitals and medical professionals had a page on the website for this FAQ. However, reaching the right section was nerve-racking, especially during an emergency. Chatbot simplifies that process and saves time.
3) Patient data and tracking record
Chatbots can also come in handy for healthcare professionals. They can help bring all patient records, lab results and history in seconds. The doctor can then look at the complete medical record and consult the patient accordingly.
It can also help the administration track patient loads and allocate resources accordingly.
4) Patient care after treatment
Most patients become restless even after seeing a doctor. It is important to keep in touch with them and monitor their health. Conversational AI boats can play an important role here in conducting regular health checks and reporting to healthcare professionals. If symptoms persist, they can also warn and get professionals to intervene. The overall recovery journey of each patient can be effectively tracked through chatbots.
Interactive AI systems have come a long way since the days when they were just monotonous robots. Today’s advanced systems are full of interesting personalities and
More and more human sounds. There are also therapy bots aimed at emotional care and compassion rather than work automation. However, this is still fairly simple, designed primarily for children, and unable to communicate extensively. In the future, as AI systems become more adept at automating repetitive tasks with greater precision, the next frontier will be the improvement of the humanity of these bots.
By Gaurav Singh, CEO, Verloop.io
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