Big data, AI and ML helping us create better connect with customers: Niva Bupa – ET HealthWorld
New Delhi: Niva Bupa health insurance Company Limited has invested in developing digital experience across the entire value chain, and whether it’s onboarding customers or resolving complaints, everything is digital, he said. “More than 50% of our policies are issued completely digitally without human intervention, and about 90% of our renewals are now done digitally.” … Read more